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Ben Slade
Ben Slade

Behind The Line

Behind The Line

How important is social media? By the sounds of it very, to online retailers at least...

Research that has focused on the role of social media in the online retail market suggests there are opportunities to be had.

Jennie Flower
Jennie Flower

Behind The Line

Behind The Line

It's those little things Boots!

Ok, it might not seem like a big thing, but it’s those little things that eventually tip us over the edge. Boots is a prime example of a retailer failing me at every visit. These people built their business on understanding my needs but a fundamental lack of understanding of my needs is driving me insane!

Jennie Flower
Jennie Flower

Behind The Line

Behind The Line

Long Live Mary!

I don’t know if any of you have been following the fantastic ‘Mary Queen of the Charity Shops’ series which finished this week? Episode 2 made me a little uneasy so I wrote to Save the Children – see below ....

Lucy Frost
Lucy Frost
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